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Flight Support Coordinator

Flight Support

United States

Are you ready to charter your own career? ​

The runway to success in global aviation begins here… ​

​Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

​This is a unique opportunity to leverage your expertise in Passenger Air Chartering and contribute to the continued success of a leading global brand. Join our dynamic Americas Passenger Team!

We will provide the successful candidate with training, as well as the industry know-how.

Purpose of Role

• To provide admin & operational support for the department, enabling the product to be delivered to the company’s standard and to the required deadline.
• To make the department more productive enabling more flights to be booked.
• To provide additional support on brokering duties to the team and to assist with day-to-day business operations.
• To grow and get used to the company’s processes, ways and standards, looking to move on to operations or brokering positions in the future, and when available.

Key Responsibilities

  • Manage all operational aspects of charters from flight confirmation to flight completion and customer feedback.
  • Create detailed flight briefs for fixed bookings.
  • Liaise with brokers and/or clients on flight setup.
  • Liaise and set up flight watch coverage with the company’s Operations using in-house documentation.
  • Communicate with suppliers when needed to ensure clients’ requirements are met to CF standards.
  • Coordinate with airport handlers and authorities to set up ground handling, tarmac access, special procedures, VIP lounges, aircraft parking, flight connections, etc.
  • Coordinate with transportation for tarmac access, driver’s clearances, etc.
  • Coordinate with clients to ensure that all special requests are fulfilled (e.g., catering, wheelchairs, carts).
  • Setup ancillary flight options, VIP lounges, decals, cars, special requests, etc.
  • Make sure that current passenger lists are shared with the ground handlers to provide boarding passes, where applicable, upon passengers’ arrival.
  • Arrange representatives and flight riders for specific projects, transport, accommodation, etc.
  • Find opportunities to increase revenue (e.g., transport, VIP lounges, headrests, catering).
  • Use established in-house systems to document client relationship management.
  • Use established in-house systems and formats to log and generate operational documentation.
  • Ensure all client and supplier data is kept up to date and is managed in a discreet and legally compliant manner.
    Qualities We Look For
  • Team player working in a fast-paced environment
  • Relationship building/account management skills
  • Strong problem-solving skills and decision-making aptitude
  • Goal-oriented, self-disciplined, and self-motivated
  • Strong ethics and reliability
  • Highly organized with meticulous attention to detail
  • Ability to successfully balance client needs with business objectives

    What’s In It For You

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to join a global company and be part of a diverse international team
  • Unlimited access to thousands of courses on LinkedIn Learning platform

With over 50 years of experience, the Chapman Freeborn Group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. ​​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11,500 professionals, providing state-of-the-art solutions to the aviation industry and beyond. ​

​Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized. ​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply