Cargo Charter Broker

Singapore

We are recruiting for a Cargo Charter Broker to join our dynamic Cargo Charter team at our well established office in Singapore. We are looking for a confident team player who ideally brings first experience from either working in the airfreight, freight forwarding or cargo air charter industry. We are looking for applicants with a passion for the cargo air charter industry, and in return we will be able to provide comprehensive training and the opportunity to embark on a long and successful career in Aviation.

Due to the increased interest that this niche and rare position is likely to create, we ask that all candidates submit a cover letter with their application, outlining why they are interested in the position and what motivates them to pursue a career as a Cargo Charter Broker specifically. 

If you are ambitious, confident and enjoy working under pressure and towards tight deadlines and can prove your passion for Cargo Charter, please do not hesitate to apply for this exciting opportunity. 

With over 45 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. Whether it’s arranging the delivery of oil equipment to a remote location, organising flights for a Premier League football team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business.

The Chapman Freeborn Group is a family member of Avia Solutions Group, the largest aerospace business group from Central & Eastern Europe with 83 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 7000 professionals, providing state-of-the-art solutions to aviation industry and beyond. ​ 

Purpose of the role

  • To develop knowledge, skills and behaviour to be an effective Cargo Charter Broker.
  • To learn to manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion
  • To build strong, productive relationships with clients to ensure business objectives are achieved 

Key Job Responsibilities

Flight Quoting

  • Communicate effectively with aircraft providers for offers.
  • Negotiate with aircraft providers when necessary to procure best value for clients.
  • Evaluate suitable commission schedule.
  • Ensure timely offer with detailed and accurate information is provided for clients.
  • Follow up regularly and work towards confirmation. 

Flight Booking

  • Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.
  • Verify supplier contract in detail and ensure all terms comply with CF charter agreement.
  • Issue flight brief with all flight related information. 

Main Areas of Training

  • Pre-qualifying requests.
  • Compiling responses.
  • Negotiating with suppliers.
  • Putting together offer template presentations.
  • Making timely offers to clients.
  • Verifying supplier contracts in detail and ensuring all terms comply with CF charter agreement.

Client Relationship Management

  • Assist the Cargo Team in responding to commercial charter requests efficiently whilst creating a professional rapport with our clients.
  • Select appropriate solutions to satisfy clients’ requirements, provide an accurate quote and establish effective dialogue with the client. 

Communication

  • Participate in conference calls to ensure effective sharing of information and full awareness of others in the cargo team and other offices.
  • Keep up to date with activities of other cargo brokers using the appropriate network of communication.
  • Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.
  • Treat sensitive data with care and in a confidential and professional manner. 

Business Development

  • Use initiative to identify new and potential areas for business development.
  • Develop new business through initiative; follow up on news leads, client recommendations and pro-active networking.
  • Provide support for sales activity for new business development.
  • Cold call prospective clients to help build on our successful portfolio of existing clients.

Information Management

  • In a timely manner, as defined by the Manager, record all pertinent customer prospect information in the Company CRM system: Quotes inquiries, charter contracts terms & conditions, aircraft availability, clients’ profiles, sales activity (as applicable) and industry developments.
  • Keep up to date on latest operational capabilities of aircraft, airports, operators and handlers.

Flight Repping

  • Act as representative for a number of aircraft charters to gain experience of different aircraft capacities and their performances.

Contract Management

  • Support to ensure all contracting agreements are accurate and legally compliant. 

Invoice Processing

  • Ensure all invoices are raised with correct and accurate information and paid to a specified time scale. 

We offer a competitive salary and a great benefits package to the right candidate.

Mission Statement

To provide safe, reliable and cost-effective air charter solutions for the movement of cargo and passengers across the world.

Company Values

Committed

Honest

Accountable

Resourceful

Trustworthy

Ethical

Respectful

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so please refrain from calling us.

Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity. 

How to apply