Cargo Charter Broker

Crawley, UK

We are recruiting for a Cargo Charter Broker to join our dynamic and diverse Cargo Charter team at our head office in Gatwick. We are looking for a confident team player who brings experience from the airfreight, freight forwarding or cargo air charter industry. We are looking for applicants with a passion for the cargo air charter industry, and in return we will be able to provide training and the opportunity to embark on a long and successful career in Aviation. We would also welcome applications from current VIP or Passenger Charter Brokers looking to make a move into the Cargo side of the industry.

Due to the increased interest that this niche and rare position is likely to create, we ask that all candidates submit a cover letter with their application, outlining why they are interested in the position and what motivates them to pursue a career as a Cargo Charter Broker specifically. 

If you are resilient, confident and enjoy working under pressure and towards tight deadlines and can prove your passion for Cargo Charter, please do not hesitate to apply for this exciting opportunity. 

With over 45 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. Whether it’s arranging the delivery of oil equipment to a remote location, organising flights for a Premier League football team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business. ​

Purpose of Role

  • To manage all aspects of a Cargo charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.
  • To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company.
  • To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Key Job Responsibilities

Flight Quoting

  • Communicate effectively with aircraft providers for offers.
  • Negotiate with aircraft providers when necessary to procure best value for clients.
  • Evaluate suitable commission schedule.
  • Ensure timely offer with detailed and accurate information is provided for clients.
  • Follow up regularly and work towards confirmation.

Flight Booking

  • Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.
  • Verify supplier contract in detail and ensure all terms comply with company charter agreement.
  • Issue flight brief with all flight related information.

Client Relationship Management 

  • Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.
  • Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.
  • Ensure client is always kept informed of any development linked to specific bookings.

Communication

  • Participate in conference calls to ensure effective sharing of information and full awareness of others in the cargo team and other offices.
  • Keep up to date with activities of other cargo brokers using the appropriate network of communication.
  • Contact airlines to confirm weekend availability and communicating this to colleagues and other airlines to maximise sales.
  • Treat sensitive data with care and in a confidential and professional manner.

Business Development

  • Use initiative to identify new potential areas for business development.
  • Provide support for sales activity for new business development.
  • Cold calling prospect clients to help build on our successful portfolio of existing clients.
  • Maintain and develop relationships with both key clients and new business leads to maximise business opportunities and increase client loyalty in an industry where client retention is never guaranteed.

Invoicing

  • Verify supplier(s) invoice(s).
  • Communicate with accounts to issue invoice(s) to client(s) and ensure accuracy.
  • Follow payment schedule and ensure payments are made/received.

Contract Management

  • Ensure all contracting agreements are accurate and legally compliant.

Mission Statement

To provide safe, reliable and cost-effective air charter solutions for the movement of cargo and passengers across the world.

Company Values

Committed
Honest
Accountable
Resourceful
Trustworthy
Ethical
Respectful

We offer a competitive salary and a great benefits package to the right candidate.

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so please refrain from calling us.  

Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity.

How to apply