On-Board Courier Broker

Los Angeles, CA

Are you ready to charter your own career?
The runway to success in global aviation begins here…


Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

We are looking for an On-Board Courier Broker who has a passion for the air charter, aviation, or travel industry; thrives in a fast-paced environment, and wants to learn and grow with the global Chapman Freeborn Airchartering On-Board Courier team.

The successful candidate will have experience in the aviation, handcarry, travel or freight forwarding industry and will possess the skills required to coordinate multiple shipments in a timely and structured manner in a fast-paced environment.

If you have the skills and ability to succeed in this role then we would love to hear from you! 

 

Purpose of the Role

 

  • To evaluate customer business needs and logistics requirements and formulate an effective plan to meet such needs and requirements.
  • To handle, monitor and follow-up on incoming customer requests for OBC shipments in a 24/7 shift cover.
  • To maximize business opportunities by offering customers tailor-made solutions to meet clients’ requests within budgetary and operational restrictions, while making suitable profit for the Company.
  • To build strong productive relationships with clients to ensure business objectives are achieved.

Key Job Responsibilities

  • To exercise both discretion and independent judgment in performing the duties of the job.
  • To work with management to develop appropriate policies to achieve the goals of the Company.
  • To work directly with management to implement Company policies to ensure that customer needs are being met, such as budgeting and on time delivery.
  • To handle, monitor and follow-up on incoming customer requests for OBC shipments in a 24/7 shift cover.
  • To build strong productive relationships with clients to ensure business objectives are achieved.
  • Preparing of time-critical quotations for incoming requests ensuring a timely offer with detailed and accurate information is provided to clients.
  • Allocating of couriers to pending orders for worldwide requests and booking of their travel arrangements.
  • Liaise, direct and give clear detailed instructions and information to couriers on their assignments and modify assignments as broker deems necessary to meet global customer needs.
  • Monitor and tracking of on-going shipments with the purpose to ensure a high quality service is delivered to the customers and the company’s expectations are met at any time.
  • Sourcing, selecting and negotiating with external suppliers and service providers to determine and deliver appropriate training to meet the company requirements.
  • Debtor and Creditor Invoicing and order settlement.

Qualities We Look For

  • Team player to work in a fast-paced environment
  • Strong relationship building, account management & customer service skills
  • Strong problem-solving skills and decision-making aptitude
  • Strong ethics and reliability
  • Strong leadership skills
  • Highly organized with meticulous attention to detail
  • Analytical and goal oriented
  • Ability to successfully balance client needs with business objectives
  • Bilingual Spanish is a plus

What’s It In It For You

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to join a global company and be part of a diverse international team
  • Unlimited access to thousands of courses on LinkedIn Learning platform

Chapman Freeborn OBC offers door-to-door, on board courier services for time-critical shipments. The company is headquartered in Europe with additional offices in Los Angeles and Hong Kong – providing clients with 24/7/365 hand-carry solutions. A dedicated courier accompanies the shipment from pick up to delivery straight to the recipient. Whether it’s manufacturing components to keep an assembly line running, the latest prototype technology, or a time-sensitive consignment of samples, Chapman Freeborn OBC gets it delivered.

Chapman Freeborn OBC is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 7000 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized.

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so, please refrain from calling us.

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How to apply