On-Board Courier Sales Manager, Americas


Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

We are looking for an experienced On-Board Courier Sales Manager who has experience and a passion for aviation, freight forwarding, logistics or travel industry; thrives in a fast-paced environment, and wants to learn and grow with the global Chapman Freeborn On-Board Courier team.

Purpose of the Role

  • To proactively identify, target and secure business opportunities for the On-Board-Courier product.
  • To build strong, productive relationships with new and existing clients to ensure business objectives are achieved.
  • To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, conducting daily business development calls and targeting other account acquisitions.
  • To ensure that a comprehensive and efficient customer service is provided to new and existing clients at all times.
  • To make proactive improvements and recommendations on how to further enhance the customer service experience moving forward.


Key Job Responsibilities

Business Development

  • To proactively identify opportunities to grow the business in new and existing markets to ensure business objectives are met.
  • Use initiative to identify new potential areas for business development.
  • Keep up to date with competitor activity to identify business opportunities.
  • Work towards and in line with all agreed group sales and operations strategies.
  • Work towards agreed and measurable performance targets.
  • Work in partnership with the broker departments by providing them with all relevant information and supporting them throughout the brokering process.
  • To continually develop knowledge of aviation and commercial awareness. 


Qualities We Look For

  • Strong relationship building, account management & customer service skills
  • Strong problem-solving skills and decision-making aptitude
  • Strong ethics and reliability
  • Strong leadership skills
  • Analytical and goal oriented
  • Ability to successfully balance client needs with business objectives


What’s It In It For You

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to join a global company and be part of a diverse international team
  • Unlimited access to thousands of courses on LinkedIn Learning platform

Chapman Freeborn OBC offers door-to-door, on board courier services for time-critical shipments. The company is headquartered in Europe with additional offices in Los Angeles and Hong Kong – providing clients with 24/7/365 hand-carry solutions. A dedicated courier accompanies the shipment from pick up to delivery straight to the recipient. Whether it’s manufacturing components to keep an assembly line running, the latest prototype technology, or a time-sensitive consignment of samples, Chapman Freeborn OBC gets it delivered.

Chapman Freeborn OBC is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 7000 professionals, providing state-of-the-art solutions to the aviation industry and beyond.

Chapman Freeborn aims to promote equality, diversity, fairness and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized.

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so, please refrain from calling us.


How to apply