Senior VIP & Passenger Charter Broker

Dubai, UAE

We are recruiting for an experienced Senior VIP & Passenger Charter Broker to join our VIP & Passenger Charter division at our office in Dubai. It is essential for any candidate to bring several years of experience from working as a charter broker within the commercial aviation industry. This includes managing all aspects of a passenger charter flight, including putting offers together to handling the flight operation and managing a portfolio of clients. Please don’t apply for this position if you don’t meet the above criteria.

With over 45 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it’s arranging the delivery of oil equipment to a remote location, organising flights for a Premier League football team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business.

Purpose of the role

  • To work with existing clients and potential clients and handle enquiries from their conception to execution by offering tailored solutions suitable to client requirement within budgetary and operational restrictions whilst making a suitable profit for the company.  

Flight Quoting

  • Communicate effectively with aircraft providers for offers.
  • Use established in-house systems and formats to log and generate quotes
  • Negotiate with aircraft providers when necessary to procure best value for clients.
  • Evaluate suitable commission schedule.
  • Ensure timely offer with detailed and accurate information is provided for clients.
  • Follow up regularly and work towards​confirmation.​

Flight Booking

  • Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met.
  • Verify supplier contract in detail and ensure all terms comply with CF charter agreement.
  • Issue flight brief with all flight related information.
  • Communicate with suppliers at all times to ensure clients’ requirements are met.
  • Use established in-house systems and formats to log and generate operational​documentation.

Client Relationship Management

  • Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions.
  • Maintain and develop relationships with both key clients and new business​leads to maximise​business opportunities and increase client loyalty in an industry where client retention is never guaranteed.
  • Manage all operational aspects of charters from the first enquiry to completion of the trip.
  • Ensure client is always kept informed of any development linked to specific bookings.
  • Building up strong relationships when making cold calls to new clients.
  • Visit clients on a regular basis.
  • Maintain relationships with operators.​

Contract Management

  • Ensure all contracts are made according to company requirements, are accurate and legally compliant.
  • Ensure all contracts that are signed by the Passenger and VIP Charter team are done so according to company requirements and are legally compliant.
  • Liaise with clients and suppliers on issues relating to contracts to ensure these are​addressed.​

Finance

  • Ensure invoices are raised correctly with accurate information and payments are paid by clients and to suppliers​in an agreed time scale.
  • Negotiate prices with suppliers to maximise profits on individual files or to assist for others’ files.
  • Ensure payments are kept up to date and monitored for any late or delayed​payments.​

Information Management

  • Ensure all client and supplier data is kept up to date and is managed in a discreet and legal compliant manner.
  • Keep up to date on latest operational capabilities of aircraft, airports and handlers.
  • Keep up to date on latest aircraft availability and airport and control authority procedures.

Other

  • To travel when required in line with business needs
  • Participate in a rotating out of hour’s duty rota within the commercial team.​

Mission Statement

To provide safe, reliable and cost-effective air charter solutions for the movement of cargo and passengers across the world.

Company Values

Committed

Honest​

Accountable​

Resourceful​

Trustworthy​

Ethical​

Respectful​

We offer a competitive salary and a great benefits package to the right candidate.​

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so please refrain from calling us.

Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity.

How to apply