VIP Charter Broker

Gatwick, UK

We are recruiting for a VIP Charter Broker to join our successful team at our head office in Gatwick. The ideal candidate has several years of experience from working in a similar position in the commercial aviation industry previously. Exceptional customer service skills, a sales driven personality and a passion for the commercial aviation industry are essential for the successful candidate to bring.

With over 45 years of experience, the Chapman Freeborn group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business.

Whether it’s arranging the delivery of oil equipment to a remote location, organising flights for a Premier League football team, or booking private jets to an island resort, the sky’s the limit when it comes to the charter business. 

Purpose of the role

  • To manage all aspects of a charter flight from initial request to putting offers together, following up with client and carrying through to booking and handling of flight operation to its completion.
  • To maximise business opportunities by offering tailored solutions to meet client requirements within budgetary and operational restrictions whilst making suitable profit for the company
  • To generate and manage a portfolio of clients and actively develop new business through initiative including following up on new leads, client recommendations and networking opportunities.

Key Job Responsibilities

Flight Quoting

  • Communicate effectively with aircraft providers for offers.
  • Negotiate with aircraft providers when necessary to procure best value for clients.
  • Evaluate suitable commission schedule.
  • Ensure timely offer with detailed and accurate information is provided for clients.
  • Follow up regularly and work towards confirmation. 

Flight Booking

  • Ensure all contracts, insurance and regulatory matters are accurate, legally compliant and that company requirements are met. 
  • Verify supplier contract in detail and ensure all terms comply with CF charter agreement.
  • Issue flight brief with all flight related information. 

Client Relationship Management

  • Liaise with clients to identify requirements and source suitable, competitive aircraft charter solutions. 
  • Maintain and develop relationships with both key clients and new business leads to maximise

          business opportunities and increase client loyalty in an industry where client retention is never

          guaranteed.

  • Ensure client is always kept informed of any development linked to specific bookings.​

Communication

  • Participate in conference calls to ensure effective sharing of information and full awareness of

          others in the VIP team and other offices.

  • Keep up to date with activities of other VIP brokers using the appropriate network of

          communication. 

  • Contact airlines to confirm weekend availability and communicating this to colleagues and

          other airlines to maximise sales.

  • Treat sensitive data with care and in a confidential and professional manner. 

Business Development

  • Use initiative to identify new potential areas for business development.
  • Provide support for sales activity for new business development.
  • Cold calling prospect clients to help build on our successful portfolio of existing clients.
  • Maintain and develop relationships with both key clients and new business leads to maximise

          business opportunities and increase client loyalty in an industry where client retention is never

          guaranteed.

Invoicing

  • Verify supplier(s) invoice(s).
  • Communicate with accounts to issue invoice(s) to client(s) and ensure accuracy.
  • Follow payment schedule and ensure payments are made/received. 

Information Management

  • In a timely manner, as defined by the Manager, record all pertinent customer prospect information in the Company CRM system such as quotes inquiries, charter contracts terms and conditions, aircraft availability, clients’ profiles, sales activity (as applicable) and industry developments.
  •  Keep up to date on latest operational capabilities of aircraft, airports, operators and handlers.
  • Compile empty leg listings.

Contract Management

  • Ensure all contracting agreements are accurate and legally compliant. 

Other

  • To carry out any other duties within the competence of the role holder, as requested (including additional working hours as and when required).
  • To travel when required in line with business needs.
  • Be aware of and comply with the company policies.
  • Keep up to date with industry changes, procedures and requirements relating to job role.
  • Participate in a rotating out of hour’s duty rota within the team. 

Mission Statement

To provide safe, reliable and cost-effective air charter solutions for the movement of cargo and passengers across the world.

Company Values

Committed

Honest

Accountable

Resourceful

Trustworthy

Ethical

Respectful

We offer a competitive salary and a great benefits package to the right candidate. 

Recruitment agencies: please note we have an in-house recruiter alongside a preferred agency list which we review annually. Therefore, we do not accept any CVs or applications sent to us on a speculative basis. We are pro-active in reaching out to agencies if there is a business need so please refrain from calling us.

Chapman Freeborn is proud to be an equal opportunity employer committed to workplace diversity.

How to apply