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Cargo Operations Coordinator


Fort Lauderdale, FL

​Are you ready to charter your own career? ​

The runway to success in global aviation begins here… ​

Are you looking for an opportunity to work for a global brand where you can use your skills, be part of a diverse team and grow with a dynamic company?

​Chapman Freeborn is seeking a Cargo Operations Coordinator based in the Fort Lauderdale, FL or Houston, TX areas.

We will provide the successful candidate with training, as well as the industry know-how. Bringing strong professional connections from clients and customer relationship management skills are essential for the successful candidate to bring.​


Purpose of Role​​

  • To provide administrative support to the Americas Cargo sales and broker team.
  • To support and facilitate the flight booking process including management of contracts, invoicing, paperwork, file reconciliation, auditing and closing.
  • To assist the cargo team with daily cargo charter operations.
  • Work closely and directly with clients, carriers, suppliers vendors & various stakeholders to ensure efficient flight and job management.
  • To improve and enhance a more efficient business workflow and operations process for the CF Americas Cargo division

​Key Responsibilities

Trip Management:

  • Ensure inquiries and bookings are correctly entered into Pioneer CRM system (Microsoft Dynamics)
  • Manage on-going trip changes within the Pioneer CRM system (i.e. price changes, schedule changes, supplier adjustments, etc.)
  • Obtain proper documentation from customers and/or Cargo team.
  • Approve client and vendor invoices, demonstrating attention to detail, and ensuring payment is received from clients in a timely, organized manner.
  • Prepare client contracts and flight briefs, as requested, ensuring information is accurate.
  • Keep up to date on latest operational capabilities of aircraft, airports, operators and handlers.
  • Ensure all contracting agreements are accurate and legally compliant.
  • Ensure full compliance with company procedures and protocols.
  • Support the CF Group’s initiative to utilize the Pioneer system to its full extent.


CRM and Data Management:

  • Ensure lead, client and vendor data is accurate in Pioneer CRM system(including contact information, billing details and segmentation)
  • Work with the sales team and CF Compliance department to ensure aircraft operator paperwork is up to date
  • Assist in preparing reports and analysis using CRM data.
  • Continuous data cleansing, as required
  • Delivery of professional administrative and managerial support services.
  • Assist the SVP Cargo Americas with data collection and analysis for market research
  • Provide support to on-going projects, as needed, for the Cargo department


  • At least 2 years’ experience working for an airfreight, cargo transport or international logistics company.
  • Bachelor’s degree (or equivalent Associates degree AND direct market experience).
  • A strong and self-motivated work ethic.
  • Excellent attention to detail and an ability to multi-task within a fast-paced environment.
  • An ability to prioritize changing workloads.
  • Excellent problem solving skills.
  • Excellent oral and written communication skills, with the ability to effectively communicate with team members at all levels.
  • Strong CRM administration and data management experience (ideally using MS Dynamics 365)
  • IT literacy and proficiency with Microsoft Office Suite.
  • Project management skills.
  • An ability to understand CF Group products and services, as well as internal processes.
  • Ability to be a team player with collaborative approach to working.
  • Ability to be flexible and willing to take on additional responsibilities and go the extra mile as required.​


What We Offer

  • Competitive salary
  • Comprehensive benefits package
  • Opportunity to join a global company and be part of a diverse international team
  • Professional development and career opportunities
  • Unlimited access to thousands of courses on LinkedIn Learning platform

With over 50 years of experience, the Chapman Freeborn Group provides a diverse range of aviation-related services on a global basis. Our expertise in all areas of the air charter industry makes us the number one choice for many of the world’s leading logistics providers, multinational corporations, travel partners, and well-known names from the entertainment business. ​​

Chapman Freeborn is a family member of Avia Solutions Group, a leading global aerospace services group with almost 100 offices and production stations providing aviation services and solutions worldwide. Avia Solutions Group unites a team of more than 11,500 professionals, providing state-of-the-art solutions to the aviation industry and beyond. ​

​Chapman Freeborn aims to promote equality, diversity, fairness, and respect for future and current staff at all levels of the organization. We aim to provide equal opportunities in all aspects of employment and to ensure that the talent and skills of all individuals are maximized. ​

Chapman Freeborn provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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