Flight diversion management

When flight diversions or delays occur, they need to be handled effectively to minimise the impact on customers, staff, the flying programme and to control costs.

Our flight support team has established a complete diversion management package that provides the backup and support you require, even before a diversion occurs. We are also there when flight delays mean you need additional support, liaising with handling agents and looking after passenger welfare, which ensures minimal inconvenience to your customers.